Refund policy
Herbotiq Refund & Return Policy
At Herbotiq, our mission is to help you Glow Naturally, Live Beautifully with products crafted for your skin’s well-being. Due to the personal care nature of our products, we maintain a strict non-return and non-refund policy to ensure product integrity, hygiene, and safety for all our customers.
Non-Returnable & Non-Refundable Policy
As our products are cosmetics and personal care items, returns and refunds are not accepted to protect the safety and well-being of our customers.
Exceptions
In the unlikely event of:
- Damaged products upon delivery
- Defective items
- Incorrect items received
We will evaluate the issue and provide a replacement or refund, as applicable.
To report an issue, please contact us immediately at care@herbotiq.com with:
1. Order details
2. Photographs of the damaged or defective product
We may contact you for further verification or request to collect the product for inspection before processing a replacement or refund.
How to Report Damages or Issues
If your product was damaged or incorrect, notify us within 48 hours of receiving the order. Contact us at care@herbotiq.com to initiate the process.
Why No Returns or Refunds?
We believe in delivering high-quality products tailored for personal care. By not accepting returns, we ensure:
Hygiene and safety of all customers.
Products remain uncontaminated and untouched.
Our Commitment
At Herbotiq, customer satisfaction is our top priority. While we do not accept returns, our team is dedicated to resolving any issues promptly and fairly. If you have concerns, reach out to us anytime at care@herbotiq.com .