PRIVACY AND POLICY

 Refund policy

Herbotiq Refund & Return Policy

At Herbotiq, our mission is to help you Glow Naturally, Live Beautifully with products crafted for your skin’s well-being. Due to the personal care nature of our products, we maintain a strict non-return and non-refund policy to ensure product integrity, hygiene, and safety for all our customers.

Non-Returnable & Non-Refundable Policy

As our products are cosmetics and personal care items, returns and refunds are not accepted to protect the safety and well-being of our customers.

Exceptions

In the unlikely event of:

• Damaged products upon delivery
• Defective items
• Incorrect items received

We will evaluate the issue and provide a replacement or refund, as applicable.

To report an issue, please contact us immediately at care@herbotiq.com with:

1. Order details

2. Photographs of the damaged or defective product

We may contact you for further verification or request to collect the product for inspection before processing a replacement or refund.

How to Report Damages or Issues

If your product was damaged or incorrect, notify us within 48 hours of receiving the order. Contact us at care@herbotiq.com to initiate the process.

Why No Returns or Refunds?

We believe in delivering high-quality products tailored for personal care. By not accepting returns, we ensure:

Hygiene and safety of all customers.

Products remain uncontaminated and untouched.

Our Commitment

At Herbotiq, customer satisfaction is our top priority. While we do not accept returns, our team is dedicated to resolving any issues promptly and fairly. If you have concerns, reach out to us anytime at care@herbotiq.com .

Herbotiq – Glow Naturally, Live Beautifully!

PRIVACY POLICY

Herbotiq Privacy Policy

Effective Date: [Insert Date]

At Herbotiq, your privacy is a priority. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website (www.herbotiq.com) or use our services. By accessing our website or purchasing our products, you agree to the practices described in this policy.

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1. Information We Collect

1.1 Personal Information

We collect personal information you provide directly to us, such as:

• Name
• Email address
• Phone number
• Shipping and billing address
• Payment details (processed securely via third-party services)

1.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

• IP address
• Browser type and version
• Device type and operating system
• Pages visited and time spent on the site
• Referring URLs

1.3 Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and improve our services. You can manage cookie preferences through your browser settings.

2. How We Use Your Information

We use your information to:

• Process and fulfill orders, including payment and delivery.
• Send order updates and respond to customer inquiries.
• Personalize your shopping experience and provide product recommendations.
• Improve our website, services, and customer support.
• Send promotional emails or newsletters (with your consent).

3. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your data with:

Service Providers: Payment processors, shipping carriers, and marketing partners to fulfill services.

Legal Authorities: When required by law or to protect our rights.

4. Data Security

We implement industry-standard measures to protect your personal information, including encryption and secure servers. While we strive to safeguard your data, no online platform is 100% secure, and we cannot guarantee complete security.

5. Your Rights

Depending on your location, you may have the right to:

• Access, correct, or delete your personal data.
• Withdraw consent for marketing communications.
• Opt-out of cookies and tracking technologies.
• To exercise these rights, contact us at care@herbotiq.com .

6. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. Please review their privacy policies before providing any personal information.

7. Children’s Privacy

Our website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

8. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices. Any updates will be posted on this page with the revised date.

9. Contact Us

For questions or concerns regarding this Privacy Policy, please contact us at:

Email: care@herbotiq.com

Address: 42, 3rd Floor, 2nd Main, 1st Cross, LB Shastri Nagar, Bangalore – 560017

Herbotiq – Glow Naturally, Live Beautifully!

SHIPPING POLICY

Herbotiq Shipping Policy

Effective Date: [Insert Date]

At Herbotiq, we strive to ensure that your products reach you on time and in perfect condition. This Shipping Policy outlines the terms and conditions related to the delivery of your order from www.herbotiq.com.

1. Order Processing Time

Orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation.

You will receive a notification when your order has been shipped.

2. Shipping Charges

Standard Shipping: [Specify flat rate or free shipping for orders above a certain amount].

Shipping charges, if applicable, will be calculated and displayed at checkout.

3. Delivery Time

Standard delivery typically takes 5-7 business days within India.

For remote locations, delivery may take additional time.

Delivery timelines may vary due to unforeseen circumstances like weather conditions, courier delays, or holidays.

4. Shipping Locations

We currently ship across India.

International shipping is not available at this time.

5. Tracking Your Order

Once your order is shipped, you will receive a tracking number via email or SMS to monitor the delivery status.

You can track your order directly on the courier partner’s website.

6. Address Accuracy

Please ensure that the shipping address provided is accurate and complete.

Herbotiq is not responsible for delays or non-delivery due to incorrect or incomplete addresses.

7. Undelivered Packages

If a package is returned to us due to an incorrect address, failed delivery attempts, or refusal to accept, we will contact you to arrange reshipment. Additional shipping charges may apply.

8. Damaged or Lost Items

If your package arrives damaged or is lost during transit, please contact us immediately at care@herbotiq.com .

For damaged products, we may require photographs of the item and packaging for verification.

9. Changes to Orders

Modifications to your shipping address or order details can only be made before the order is shipped. Please reach out to us at care@herbotiq.com as soon as possible for any changes.

10. Contact Us

For any questions or concerns regarding shipping, please contact us:

Email: care@herbotiq.com

Phone: [Insert Contact Number]

Address: 42, 3rd Floor, 2nd Main, 1st Cross, LB Shastri Nagar, Bangalore – 560017

Herbotiq – Glow Naturally, Live Beautifully!

TERMS OF SERVICE

Terms of Service

Effective Date: [Insert Date]

Welcome to Herbotiq! By using our website (www.herbotiq.com) and purchasing our products, you agree to the following terms and conditions. Please read them carefully before accessing or using our services.

1. General Terms

1.1. By accessing our website, you represent that you are at least the age of majority in your state or province of residence.

1.2. Herbotiq reserves the right to refuse service to anyone for any reason at any time.

1.3. These Terms of Service apply to all users of the website, including browsers, customers, merchants, and contributors of content.

2. Accuracy of Information

2.1. Herbotiq strives to ensure that the information provided on the website is accurate and up-to-date. However, we do not guarantee that all information, including product descriptions, prices, or availability, is free from errors.

2.2. The material on this site is provided for general information only and should not be relied upon for decision-making without consulting more accurate, complete, or timely sources.

3. Products and Services

3.1. All products are subject to availability and may be discontinued without prior notice.

3.2. We reserve the right to limit the quantities of any products or services we offer.

3.3. Prices for our products are subject to change without notice.

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4. Orders and Payment

4.1. By placing an order, you agree to provide accurate billing and shipping information.

4.2. We reserve the right to cancel or limit quantities of orders that appear to be placed by resellers, distributors, or unauthorized entities.

4.3. Payments must be completed at checkout using the methods available on our website.

5. Returns and Refunds

5.1. Please refer to our Refund Policy for details regarding returns, refunds, and exchanges.

5.2. Non-returnable items include cosmetics and personal care products, except in cases of damage or defects.

6. User Conduct

6.1. You agree not to use our website for any unlawful purpose or to violate any laws in your jurisdiction.

6.2. You must not transmit viruses or other malicious code. Any breach of this will result in termination of services.

7. Intellectual Property

7.1. All content on the website, including text, graphics, logos, images, and software, is the property of Herbotiq and is protected by copyright and intellectual property laws.

7.2. You may not reproduce, distribute, or exploit any part of the website without prior written permission.

8. Limitation of Liability

8.1. Herbotiq is not liable for any direct, indirect, incidental, or consequential damages resulting from the use of our products or website.

8.2. We do not guarantee that your use of our service will be uninterrupted, timely, or error-free.

9. Indemnification

9.1. You agree to indemnify and hold Herbotiq harmless from any claims, damages, or expenses arising from your breach of these Terms of Service or violation of any law.

10. Changes to Terms of Service

10.1. Herbotiq reserves the right to update or modify these terms at any time. Changes will be effective immediately upon posting on the website.

10.2. It is your responsibility to review these terms periodically for updates.

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11. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of India.

12. Contact Information

For any questions about these Terms of Service, please contact us at:

Email: care@herbotiq.com

Phone: [Insert Contact Number]

Address: 42, 3rd Floor, 2nd Main, 1st Cross, LB Shastri Nagar, Bangalore – 560017

Herbotiq – Glow Naturally, Live Beautifully!

 Contact Info

Contact Information

We’d love to hear from you! If you have any questions, feedback, or concerns, please don’t hesitate to reach out to us using the details below:

Email:

For general inquiries, order-related questions, or support:

📧 care@herbotiq.com

Address:

For returns, correspondence, or in-person visits:

🏢 42, 3rd Floor, 2nd Main, 1st Cross, LB Shastri Nagar, Bangalore – 560017, India

Social Media:

Stay connected and updated! Follow us on our social platforms for tips, offers, and more:

Instagram: @Herbotiq

Facebook: @Herbotiq

Business Hours:

• Monday to Saturday: 10:00 AM – 6:00 PM
• Sunday: Closed